About Us

We are Bubbly Box in collaboration with Wine Road. Our Website address is http://buy.bubblybox.co.za. We respect your privacy and are committed to protecting your personal information. Bubbly Box will take all reasonable steps to protect the confidentiality of its Members’ information, and use its Members’ information only for the purpose permitted or required.

Personal information we collect

When you visit our Website, we automatically collect information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website and information about how you interact with the Website. We refer to this automatically-collected information as “Device Information”.

Some of our web pages utilise “Cookies” so that we can provide you with more tailored information when you return to our site. “Cookies” are used to enhance your interactive experience and generally improve the service which we offer you. You can set your browser to notify you when you receive a cookie, and to decide whether or not to accept it.

Should you decide to register as a Member on the Website, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

Additionally, you may decide to provide us with voluntary information. Such as when you add optional information to your account, respond to surveys, post to community forums, participate in promotions, communicate with our customer support team, or share your experience with us. We refer to this information as “Other Information”.

Use of personal information

We use the Order Information that we collect generally to fulfil any orders placed through the Website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;

  • Screen our orders for potential risk or fraud; and

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Website (for example, by generating analytics about how our customers browse and interact with the Website, and to assess the success of our marketing and advertising campaigns).

Sharing your personal information

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent. This does not include trusted third parties who assist us in conducting our business or providing our services and products to our customers. Such persons are each bound by contractual duty to keep your personal information confidential and secure. 

We may also release your personal information when we believe it is necessary to comply with the law or protect our rights, property, or safety, or the rights, property or safety of yourself or other persons.

We may from time to time disclose aggregate non-­personal information to third parties to identify the user population in general terms. Your identity and/or personal information will under no circumstances be disclosed.

Data retention and changes

When you place an order through the Website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

You may update personal information at any time by logging in to your profile and editing it. You are responsible for keeping your personal information up to date.

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Security

We take the security of personal information very seriously and always do our best to comply with applicable data protection laws. We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.

Changes to this policy

We may update this policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top.

We will notify you of any changes by placing a notice in a prominent place on the website or by sending you an email detailing the changes that we have made and indicating the date that they were last updated.

Limitation

We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third-party websites.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@bubblybox.co.za